020 8732 5450

(BF6413) Representations and Appeals Officer

Buckingham Futures Published: March 14, 2019
South London, United Kingdom
Job Type



Our client in South London is in search of capable PCN Appeals Officer to assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions) on an initial month long contract with possible extension.

Job Purpose:

  • To take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative processes.
  • To assist in the management of the debt recovery processes, and provide a high standard of service to required quality and productivity standards.

Knowledge and Qualifications:

  • Possess an in-depth and current knowledge of all decriminalised parking and moving traffic legislative controls, and enforcement requirements & processes.
  • Possess a high standard of numeracy, literacy and grammatical accuracy.

SO1, in addition to the above:

  • A relevant qualification in parking Notice Processing: either WAMITAB Level 3 in Notice Processing, or City & Guilds Level 3 in Notice Processing. Required to qualify for the higher grade.


  • Previous experience of processing high volumes of correspondence.
  • Experience of processing parking or traffic representations and appeals.
  • Experience of meeting targets for both qualitative and quantitative performance.

SO1, in addition to the above:

  • Significant experience in notice processing following the attainment of a relevant qualification

Skills and Abilities:

  • Proven ability to assess formal parking or moving traffic representations, make case decisions and explain the basis for that decision.
  • Possess the necessary interpersonal skills to handle disagreement and conflict (affecting you or other colleagues), constructively, professionally and safely.
  • Proven ability to reflect and espouse the organisation’s values through personal actions and behaviours, e.g. a good record of work attendance, appropriate attire, and professional approach.
  • Possess a clear personal commitment to the customer care and an understanding of the relevance to the post.
  • Possess a clear personal commitment to tolerance, equal opportunities and an understanding of the relevance to the post.
  • Proven ability to manage and prioritise, with minimal intervention, a demanding personal workload, consistently achieve individual work objectives, standards and performance.
  • Proven ability to make sound and appropriate decisions that adhere achieve organisational objectives, balance risk and outcome and adhere to Council policy.
  • Proven ability to effectively communicate, verbally and in plain writing, using reasoned and evidence-based arguments, with organisations and people from different backgrounds with different levels of knowledge and understanding.
  • Proven ability to recognise and acknowledge mistakes, resolve and learn from them.
  • Proven ability to confidently use technology and software including browsers, databases, word processors and spreadsheets.
  • Proven ability to establish and maintain a cooperative and team-based approach.

The pay starts from £13.00 an hour.

If you believe you are well suited to the role or know someone who is, please send your Updated CV through to abraham@buckinghamfutures.com or call into 020 8732 5450

Due to the high number of submissions please note you might not always hear back immediately.

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582 Honeypot Lane,
020 8732 5450 / 07947581788

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