020 8732 5450

(BF6579) Property Management Officers (X4)

Buckingham Futures
May 15, 2019
East London, United Kingdom
Job Type


Our client in East London is recruiting for x4 Property Management Officers to provide a high quality customer focused tenancy management service to the Councils tenants, and all internal and external partners or organisations working with the Council.
  1. To be responsible for a portfolio of temporary accommodation properties and accommodation managed on behalf of external accommodation providers where appropriate, you will carry out viewings, sign ups and manage terminations as required, and effectively manage all aspects of the tenancies for their duration irrespective of the tenancy type
  2. To deal sensitively with tenants paying particular attention to vulnerability, assisting them to sustain their tenancies and address tenancy breaches, providing advice, support and signposting to clients and tenants.
  3. Undertake property inspections to ensure tenancies are being conducted satisfactorily, and identify any tenancy issues or breaches
  4. To work in partnership with tenants, colleagues and other agencies to effectively manage and resolve any tenancy issue which arises including breaches of tenancy, before escalating and undertaking appropriate enforcement action.
  5. To assess and regularly review the individual needs of residents, with a view to sourcing and matching alternative housing, supporting residents to move on to more suitable accommodation where possible.
  6. To use intelligence and local knowledge to understand the local housing market and related issues.
  7. Maintain excellent relationships with key stakeholders and partners, such as contractors, members, Adults/Childrens Social Care,Revenues and Benefits for example.
  8. To identify, report and monitor repairs to properties and effectively manage contractors ensuring effective, efficient and customer focused delivery of services relating to communal areas, facilities and estates
Knowledge and Experience
  1. Knowledge of the major factors, influences and challenges facing local government relating to homelessness and temporary accommodation
  2. Understanding of sensitivities in dealing with a vulnerable client group whilst achieving positive outcomes
  3. Knowledge of relevant legislation with regards to managing temporary accommodation in particular the Landlord and Tenant Act 1985 and the Housing Act 1996 (as amended).
  4. An understanding of Health and Safety as it relates to property management
  5. 2 year’s lettings and property management experience relating to assured shorthold and, non-secure tenancies
  6. Experience of resolving sensitive issues and using tact to calm, mediate and resolve issues.
  7. Experience of court procedures and representing an organisation effectively in court proceedings.
To register your interest call us on 02087325450 or email ricky@buckinghamfutures.com
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